Return Policy

At VELORANIS, customer satisfaction is central to everything we do. This Return Policy outlines the eligibility, timelines, and procedures for requesting a refund on purchases made through veloranis.live.

Eligibility

Refunds are available for products that are unused, undamaged, and returned in their original packaging. Proof of purchase from veloranis.live is required for all refund claims.

Time Limits

Return requests must be submitted within 30 days of the original delivery date. Requests received after this period may not qualify for a refund.

Exceptions

Items marked as final sale, personalized products, and digital goods are non-refundable unless defective or delivered in error.

How To Request A Refund

  1. Contact our support team via email with your order number and reason for return.
  2. Wait for confirmation and return authorization instructions.
  3. Ship the item back using a trackable shipping method.
  4. Once received and inspected, refunds will be processed within 7–10 business days.

Requirements

  • Valid order confirmation or receipt
  • Product returned in original condition
  • All included accessories and packaging
  • Return authorization approval prior to shipping

Customer Service

If you have any questions regarding this Return Policy or need assistance with a request, our support team is ready to help.

Email: [email protected]

Business Name: VELORANIS

Response Time: Within 1–2 business days